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Welcome to Edge Of Your Seat Games, where adventure is just a click away! Our vast collection of cartography assets, game-enhancing materials, and unique storytelling tools are designed to transport you and your gaming group to new realms of imagination and excitement. Here’s what you need to know about our shipping and delivery policies:
Instant Access: The core of our product line comprises digital downloads. Upon purchase, you’ll receive instant access to your selected assets. There’s no waiting for shipping, no handling fees, and no delay in diving into your next adventure.
How to Download: After completing your purchase, you’ll receive an email with a download link. Simply click on the link to start the download process. All digital products are stored in your Edge Of Your Seat Games account, available for re-download at any time.
File Formats: Our digital products come in various formats, ensuring compatibility with a wide range of software and platforms. Details about the file format and usage instructions are included with each product.
Exclusive Option: Membership at Edge Of Your Seat Games opens the door to not just digital, but also physical versions of some of our exclusive assets. This includes custom orders tailored to your specific gaming needs.
Custom Orders: Members can request physical versions of certain assets, including high-resolution maps, props, and miniatures. Details on how to place custom orders are available in the members’ area.
Shipping Policies: Physical products are shipped directly to you. Shipping times and costs vary based on your location and the nature of the product. Members receive detailed information about shipping options and costs during the ordering process.
Available to All: Our merchandise line, featuring apparel, accessories, and more, is available to both members and non-members. These items celebrate the gaming culture and allow you to showcase your love for the worlds we create.
Shipping for Merchandise: Physical merchandise is shipped worldwide. Shipping costs and delivery times vary by location. All relevant shipping information will be provided at checkout, helping you make informed decisions about your purchase.
Have questions about our shipping and delivery policies? Our support team is here to help. Contact us through our Contact page, and we’ll ensure your queries are handled promptly and thoroughly.
Welcome to Edge Of Your Seat Games—where your next great adventure is just a download away.
A: After purchasing, your order will be added to cart & you’ll also receive an email with a confirmation. Click the link to start the download process. You can also access your downloads anytime through your account on our website.
A: Absolutely! Once you’ve purchased a digital asset from us, it’s yours to use in multiple projects. Just make sure to adhere to our usage policy outlined on our website.
A: Members enjoy early access to new releases, free addons, expansion packs, exclusive discounts, custom design requests, members-only content, priority support, and access to a vibrant community. Additionally, members have the option to order physical versions of certain assets.
A: Joining is easy! Visit our membership page, choose the plan that’s right for you, and follow the prompts to sign up.
A: Members can request custom orders through their account dashboard. Provide details about your request, and our team will get back to you with a quote and timeline.
A: Custom design services are exclusive to our members as one of the many benefits of membership.
A: Yes, we ship our merchandise worldwide. Shipping costs and delivery times vary based on location.
A: We accept returns and exchanges on merchandise within 30 days of purchase, provided the items are in original condition. Please visit our returns and exchanges page for more details.
A: If you encounter any issues with downloading, please contact our support team immediately. We’re here to ensure you have a smooth experience with our products.
A: Our assets are designed to be compatible with major VTT platforms. Specific compatibility information is provided with each product.
Didn’t find the answer you were looking for? Our dedicated support team is ready to assist. Contact us through our support portal, and we’ll be happy to help with any further inquiries.